top of page
FAQ
Answers to your questions
-
Can I visit your warehouse and pickup my items?We welcome our customers to visit our warehouse between the hours of 8:30am-3pm ET. Our customers are welcome to pickup inventory during those hours. We ask that notice be provided of any pickups so we can have the items placed near the dock.
-
What are your receiving hours?We receive from 8:30am - 3pm ET. We ask that our customers please notify us of any incoming large freight ahead of time so we can prepare to unload and inspect.
-
What is your pricing?Please contact us to receive a quote or review our rate cards.
-
What is your service area?We are based out of Charlotte, NC. We offer delivery and installation services throughout the state of NC and SC. We will consolidate and ship freight to any location throughout the continental US. We offer 3rd party white glove delivery to any location in the continental US. Please plan 2-3 weeks for white glove delivery provided by 3rd party companies.
-
Am I able to track the inventory that has been received in real-time?Yes! We put process and organization at the top of our priority list. Every customer has access to their project's online portal. Inventory is listed on this portal along with pictures and notes. Messages can be sent to our warehouse team through the portal.
-
What is included with your installation services?We are able to perform assembly of all furnishing items, including beds, desks, tables, chairs, etc. This is handled as an hourly rate with a minimum of 1 hour per item. We will remove trash and wrap the items for delivery if requested. We provide a variety of mounting services including TVs, mirrors, artwork, and window treatments. We do not install light fixtures.
-
How does consolidated shipping work?Many of our customers are looking for a single location for receiving and warehousing. For this service, we'll receive your orders and consolidate them into one larger order. This is ideal for customers who need one scheduled delivery or fewer packages arriving at different times. These types of shipments may include palletized freight shipped via LTL carrier curbside.
-
How does product sourcing work?We work with hundreds of suppliers in the trade industry. We have large volume purchasing accounts and provide our customers with competitive pricing. Please contact us for sourcing support that includes complimentary receiving.
bottom of page